U.S. NATIONAL DO NOT CALL REGISTRY
EXCEPTIONS


Placing one's number on the National Do Not Call Registry will stop most, but not all, unsolicited calls. The following are exceptions granted by existing laws and regulations.

  • The registry only applies to residential lines, not to business lines.
  • A person may still receive calls from political organizations.
  • A person may still receive calls from charities.
  • A person may still receive calls from those conducting surveys.
  • A person may still receive calls from companies with which he or she has an existing business relationship for up to 18 months after his or her last purchase, payment, or delivery from it, unless person specifically asks the company not to call again.
  • A person may still receive calls from a company up to three months after submitting an application or inquiry to that company, unless the company is specifically asked not to call.
  • A person may still receive calls from bill collectors (either primary creditors or collection agencies.). These callers are, however, regulated by other laws, such as those limiting them to calling during "reasonable hours." Some creditors may not call debtors who file for bankruptcy protection.
     


 

Enforcement

Complaints concerning telemarketing calls to homes and personal cell phones can be made to the Federal Communications Commission and the Federal Trade Commission.


The Federal Communications Commission has created rules implementing the National Do-Not-Call Implementation Act. These rules are codified at the Code of Federal Regulations, title 47, Section 64.1200. The rules should be consulted in order to determine whether a particular incident violated the rules and can result in enforcement.


In order to create an actionable complaint pursuant to FCC rules, an individual with a home phone or a personal cell phone is required to specify details of the infraction to the FCC. Typically this includes facts such as when the call occurred, the phone number called, the calling organization, the goods or services being marketed, whether the caller has any exemption status. Details of these rules can be found on the FCC's complaint form.


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