CANADA NATIONAL DO NOT CALL LIST



What To Expect


Telemarketers will not be allowed to call you, and as a result, you should receive fewer unsolicited calls. Calls made on behalf of organizations or made for certain purposes as listed below, are exempt from the National DNCL rules:


  • registered charities;
  • political parties;
  • nomination contestants, leadership contestants or candidates of a political party;
  • opinion polling firms or market research firms conducting surveys when the call does not involve the sale of a product or service;
  • general circulation newspapers calling for the purpose of selling a subscription;
  • to a consumer who has an existing business relationship with the organization; and
  • to business consumers.

Organizations that are making calls which are exempt from the National DNCL (except for organizations collecting information for a survey) are required to keep their own do not call lists.


Organizations who obtain your consent to be called may also call you, even though you may be registered on the National DNCL.
 

NOTE: If you do not want to receive calls from organizations making exempt calls, you can ask to be added to their list at the time of their telemarketing call or you can contact them directly to be registered on their own do-not-call lists.


Complaints


If you have registered for the National DNCL, and you still receive calls from organizations that are not exempt, then you will be able to file a complaint. The National DNCL operator will provide a toll-free number to call if you have a complaint. Be sure to have the following information on hand:


  • your telephone number;
  • name and/or number of the telemarketer;
  • date of the telemarketing call;
  • nature of the complaint; and
  • if it was a fax telecommunication, a copy of the fax is required.

The complaint must be filed within 14 days of receiving the telemarketing call. This will ensure timely investigations.

You will also be able to file your complaint online.


Investigation of complaints


Complaints will be investigated (investigator to be determined) to assess whether a violation of the National DNCL rules has occurred. If the findings show that a violation has occurred, the Commission may issue a notice of violation and impose monetary penalties for each violation of up to $1,500 for individuals and up to $15,000 for corporations.



Timeline


The National DNCL is still in development.  The framework, rules and regulations are now complete.

The CRTC expects the National DNCL to be launched by September 30, 2008.


Custom Search

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