U.S. NATIONAL DO NOT CALL REGISTRY - DONOTCALL.GOV


Have you been disrupted by a call from a telemarketer?


Pursuant to its authority under the Telephone Consumer Protection Act (TCPA), the FCC established, together with the Federal Trade Commission (FTC), a national Do-Not-Call Registry. The registry is nationwide in scope, applies to all telemarketers (with the exception of certain non-profit organizations), and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is on the registry, subject to certain exceptions.


As a result, consumers can, if they choose, reduce the number of unwanted phone calls to their homes.

Once you have placed your home phone number or numbers, including any personal wireless phone numbers, on the national Do-Not-Call list, callers are prohibited from making telephone solicitations to those number(s).


The national Do-Not-Call list protects home voice or personal wireless phone numbers only.


While you may be able to register a business number, your registration will not make telephone solicitations to that number unlawful.

Similarly, registering either a home or business fax number will not make sending a fax advertisement to that number unlawful, but the FCC has separate rules that prohibit unsolicited fax advertisements under most circumstances.


donotcall.gov is the official website for the do-not-call registry.


donotcall.com and donotcall.org are parked advertising sites.


Filing a Do-Not-Call Complaint

In addition to complaints alleging violations of the national do-not-call list, you may also file a complaint against a telemarketer who is calling for a commercial purpose (e.g., not charitable organizations) IF:


  • The telemarketer calls before 8 AM or after 9 PM; OR

  • The telemarketer leaves a message, but fails to leave a phone number that you can call to sign up for their company specific do-not-call list; OR

  • You receive a telemarketing call from a company that you have previously requested not call you; OR

  • The telemarketing firm fails to identify itself; OR

  • You receive a pre-recorded commercial message from someone with whom you do not have an established business relationship and to whom you have not given permission to call you.

 
 


 

How to File a Complaint

You can file a complaint by e-mail (fccinfo@fcc.gov), telephone 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY, by fax to 1-866-418-0232, via our electronic complaint form at http://esupport.fcc.gov/complaints.htm, or mail. For the FCC to process your complaint you must either fill in the electronic form completely or otherwise indicate:
 

  • your name and address;
  • the home phone number where you received the solicitation;
  • identification of the individual or company whose products or services were being advertised or sold, and any phone numbers included in the call;
  • a description of the call;
  • any phone number provided to allow you to ”opt-out“ of future calls;
  • whether you or anyone else in your household gave the caller express prior permission to call;
  • whether you have an EBR with the caller (specifically, whether you or anyone else in your household made any purchases of property, goods, or services from the company that called, or made any inquiry or filed an application with the company prior to receiving the call).

If mailing a complaint, send it to: 

Federal Communications Commission

Consumer & Governmental Affairs Bureau

Consumer Inquiries and Complaints Division

445 12th Street, SW

Washington, DC 20554


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